Requesting a refund

General policy

Herpify subscription fees are generally non-refundable once a billing period has started. This is standard for subscription software services. However, we assess refund requests fairly on a case-by-case basis, particularly for first-time charges, billing errors, and extenuating circumstances.

When refunds are typically issued

We issue refunds in the following situations:

• Duplicate charges — if you were charged twice for the same period due to a technical error
• Charge after cancellation — if you were charged after a cancellation was properly confirmed
• Immediate cancellation within 48 hours of an annual renewal — if you forgot to cancel before renewal and haven't materially used the new period's features
• Billing errors — incorrect amounts due to platform or payment processing errors
• Inability to access the service — if Herpify experienced significant downtime or technical issues that prevented you from using a paid feature during the period

When refunds are not issued

We do not issue refunds for:

• Simply changing your mind about a subscription after using it for part of the period
• Forgetting to cancel before a recurring monthly renewal
• Dissatisfaction with outcomes on the platform (number of inquiries, sales made, etc.) — subscription fees are for access to features, not guaranteed results
• Partial use of an annual plan mid-year if you cancel (except within the 48-hour window described above)

How to request a refund

Contact our support team via the Contact page or by replying to any subscription-related email. Include your registered email address, the date and amount of the charge you're querying, and a brief explanation of why you're requesting a refund. We aim to respond within 2 business days.

Refund timeline

If a refund is approved, it is processed immediately through Stripe to your original payment method. Credit card refunds typically appear on your statement within 5–10 business days, depending on your card issuer.

Disputes via your payment provider

If you believe you've been charged incorrectly and we haven't resolved your request to your satisfaction, you can file a dispute with your card issuer. We ask that you contact us first — most billing issues are resolved quickly and a chargeback dispute adds unnecessary friction for both parties. However, your right to dispute with your card provider is always available.